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Themusicdstributors.com will credit your payment for a returned item,
if the item is received by Themusicdistributors.com within 35 days of the shipping date and The returned item is
undamaged and unopened (still in its original plastic wrap). Themusicdistributors.com will exchange an item that was
erroneously shipped to you for the correct item or will credit your payment.
In addition to the requirements above, items must be returned to the
return address included with your order and you must follow the instructions regarding returns that are included with
your order, including providing the reason for your return, the nature of any defect, and the original order number.
Up to $5.00 return shipping costs will be credited if the return is due to a defect in the item or Themusicdistributors.com
error. You will not be charged additional fees for replacement shipments.
Please allow up to three weeks for returns to be processed. We will notify
you via email of your credit or exchange. If you paid by check or money order, an Account will be created and credited,
or at your option you will receive a refund. If you paid by credit card, you will receive a credit to that account.
Themusicdistributors.com recommends that you send your returned items via
an insured carrier. Themusicdistributors.com is not responsible for lost or damaged returns. If you have questions regarding
where to send your return or have additional questions please contact our Customer Care Department.
If your CD or cassette case is damaged, our Customer Care Department will be happy to mail you a replacement.
Phone
(1-866-553-7846)
916-338-6881 Outside U.S.
Monday-Friday 8:00 A.M.- 5:00 p.m. PT
Email: info@themusicdistributors.com
Incorrect or Defective Items
You may return any part of an order to Themusicdistributors.com within 35 days
of the shipping date. If you receive incorrect or defective merchandise, please return it and we will send
you a replacement. We will credit up to $5 for return shipping if Themusicdistributors.com has sent you a product
in error or if it is defective. You will not be charged any additional shipping and handling fees for replacement
shipments.
If a CD or cassette case arrives cracked or damaged, Our Customer Care Department will be
happy to mail you a replacement case. Please allow up to 3 weeks after a returned item is
received for processing. We will notify you via email.
We recommend that you send your return via an insured carrier. We are not responsible for
lost returns. If you are not sure where to send your return, or have additional questions please contact our
Customer Care Department.
Phone
(1-866-553-7846)
916-338-6881 Outside U.S.
Monday-Friday 8:00 A.M.- 5:00 p.m. PT
Email: info@themusicdistributors.com
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